Return & Refund Policy

Last updated: July 9, 2026

Digital Services

BNM Studio provides custom digital audio services, including mixing and mastering. Because every project is created specifically for each client, different refund rules apply compared to physical products.

Before Work Has Started

If you request a cancellation before work on your project has begun, you may be eligible for a full or partial refund, depending on any administrative or payment processing costs already incurred.

After Work Has Started

Once work on your project has started, refunds are generally not available.

This is because time, expertise, and resources have already been invested into your project.

Revisions

Every service includes two (2) revision rounds to ensure you're satisfied with the final result.

Revision requests should relate to the original project. New recordings, new arrangements, or major creative changes may require an additional service or fee.

Satisfaction Guarantee

Our goal is to deliver a result you're genuinely happy with. That's why every order includes two revision rounds. We encourage clients to use these revisions before requesting any refund.

Incorrect Deliveries

If BNM Studio delivers the wrong file or an incomplete export due to our mistake, we will correct the issue free of charge as quickly as possible.

Exceptional Circumstances

We understand that unexpected situations can happen.

If you believe your case requires special consideration, please contact us. We review refund requests on a case-by-case basis and will always aim for a fair and reasonable solution.

Chargebacks

If you experience an issue with your order, we encourage you to contact BNM Studio before initiating a chargeback with your payment provider.

Most issues can be resolved quickly through direct communication.

Contact

For questions regarding cancellations or refunds, please contact us:

Email: info@bnmstudio.com

Website: https://bnmstudio.com